Refund Policy

DiscoverCDMX is operated by Otiummedia.com. We stand behind our service and offer a straightforward refund policy for paid subscriptions.

30-day money-back guarantee

If you're not satisfied with your DiscoverCDMX subscription, you may request a full refund within 30 days of your original order date. This applies to your first payment on any paid tier (Verified, Signature, or Partner).

How to request a refund

Refunds are handled by our payment provider, Paddle, who is the Merchant of Record for all purchases on DiscoverCDMX. To request a refund:

• Visit paddle.net and use the order lookup with the email you paid with, or
• Email us at adam@otiummedia.com with your order details and we will arrange the refund through Paddle on your behalf.

After the 30-day window

After the 30-day money-back window, subscriptions remain refundable on a case-by-case basis in accordance with Paddle's Refund Policy, including where required by applicable consumer law.

Cancellations

You can cancel a subscription at any time to prevent future renewals. Cancelling stops the next billing cycle; it does not automatically issue a refund for the current period. Use the refund request path above if you also want a refund.

Setup and one-time fees

Setup fees and one-time services (for example content packages) are covered by the same 30-day money-back guarantee, except where work has already been substantially delivered — in which case a partial refund may be offered at our discretion, in coordination with Paddle.

Contact

Otiummedia.com · adam@otiummedia.com